2-1-1 can be accessed by phone or computer. A toll-free call to 2-1-1 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can improve—and save—lives.

You’ll find information about: 

supplemental food and nutrition programs

shelter and housing options and utilities assistance

emergency information and disaster relief

employment and education opportunities

services for veterans

health care, vaccination

health epidemic information

addiction prevention and rehabilitation programs

reentry help for ex-offenders

support groups for individuals with mental illnesses or special needs

a safe, confidential path out of physical and/or emotional domestic abuse

Residents of Shasta and Tehama counties will be able to utilize two-way texting for help with social services in a major upgrade of the 2-1-1 information and referral helpline.

The launch of the text platform coincided with the celebration Sunday, February 11 (2/11) of National 2-1-1 Day.

Texting addresses an important customer service need. “People are dialing 2-1-1 in increasing numbers for help, and we think adding a texting option will expand the reach of our service to an even greater degree,” said Larry Olmstead, President & CEO of United Way of Northern California (UWNC), which operates 2-1-1 NorCal.

“Many people love the convenience of text. Clients will get referrals in text form, they won’t have to write everything down,” Olmstead said. “And they will still get the unique value of 2-1-1 – a response from a live, trained specialist, 24 hours a day, seven days a week, 365 days a year.” “2-1-1” is designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. Across North America, this helpline is operated by local United Way organizations and other non-profit organizations.

Locally, UWNC operates 2-1-1 NorCal, which provides services to Tehama & Shasta counties. UWNC also provides some funding to Help Central, Inc., which operates 2-1-1 for Butte County residents.

The helpline can handle calls in more than 150 languages. UWNC gets financial support for 2-1-1 from county governments, First 5, Dignity Health and other entities. United Way partners with Tehama Together to deliver the service in Tehama County.

In 2017, 2-1-1 NorCal took more than 5,000 calls, connecting local residents to needed
services. More than 31,000 unique users conducted 140,000 searches on the web platform
www.211norcal.org. Each of those figures were all-time highs.

Residents seeking referrals via text can text their ZIP Code to TXT211 (898211). The service is available in English and Spanish. All 2-1-1 services are free and confidential.
To learn more about 2-1-1 NorCal visit www.211norcal.org.


About United Way of Northern California:
United Way of Northern California (UWNC) was established in Redding in 1953 and serves nine counties: Butte, Glenn, Lassen, Modoc, Plumas, Shasta, Siskiyou, Tehama and Trinity. Its mission is to fight for the education, income and health of all residents in the community. UWNC raises funds for non-profit agencies and operates two 24/7 human services helplines: 2-1-1 Shasta and 2-1-1 Tehama, collectively known as 2-1-1 NorCal. UWNC also operates Volunteer NorCal, a website that connects volunteers to agencies (volunteernorcal.org), and currently coordinates the Prosperity Initiative, a collective impact project that promotes financial stability and youth enrichment.

For more information about United Way of Northern California visit www.norcalunitedway.org.